Note: At this time, Instacart is not able to accept store gift cards.

Didn’t receive gift card

If someone sent you an Instacart gift card, but you didn’t receive an email—

  • Check your email’s Junk or Spam folders
  • Confirm your email address with the sender
  • Check any other email address you may have

If you’ve tried these steps, contact—

Redemption issues

If you see an error message when you try to redeem your gift card—

  • If the error message says that the code you entered is invalid, check that the code entered matches the code from the gift card email. 
    • Make sure there are no extra spaces before or after the code
    • Copy and paste the code to make sure it is entered correctly
  • Check any other Instacart accounts you may have.
  • View the Credits, promos and gift cards section in your account to see if the gift card is redeemed. Learn more about redeeming a gift card.

If you still have trouble redeeming your card, take screenshots of the issue you’re experiencing and reach out to Instacart Care.

Lost or stolen card

At this time, gift cards can’t be replaced if lost, stolen, or used without your permission.